1. DEFINITIONS
In this document the following words shall have the following meanings:
1.1 “Agreement” means these Terms and Conditions together with the terms of any applicable Specification Document;
1.2 “Customer” means the organization or person who purchases goods and services from Coaching with NLP;
1.3 “Delegate” means the person attends a training course delivered by Coaching with NLP;
1.4 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;
1.5 “Specification Document” means a statement of work, quotation or other similar document describing the goods and services to be provided by the supplier;
1.6 “Supplier” means Coaching with NLP.
1.7 “Web Site” means Coaching with NLP web site www.coachingwithnlp.co
1.8 “Content” means the training materials written and oral, presentation slides and all written materials on the web site.
1.9 “Trainer” means any individual used by the Supplier to delivery training.

2. WRITTEN CORRESPONDENCE
All written correspondence should be sent to:
Wayne Farrell
Coaching With NLP
30 Bedford Place
Liverpool
L21 1AJ
All email correspondence should be sent to [email protected]

3. PRICE AND PAYMENT
3.1 The Supplier is not liable to refund fee differences that may arise due to delegates booking at different times, discounts etc.
3.2 Invoiced amounts outstanding shall be due and payable 14 days prior to the course commencement of all training courses. The Supplier is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the base rate.

3.3 Payments can be made by:
BACS, EFT or Cash to account details on invoice.

3.4 Should a purchase order be required for payment of the invoice by the Customer, it is the Delegate’s responsibility to ensure that the Supplier has the required purchase order before the products or services are supplied.
3.5 Attendance of the training will only be secured when full payment has been received or the Customer has agreed a payment plan with the Supplier.
3.6 All payment plans must be agreed in writing with the Supplier.
3.7 Full payment must be received prior to the commencement of the training unless a payment plan has been arranged and agreed and set up with the Supplier.
3.8 Transfers between delegates are permitted, however they must be agreed with the Supplier in advance of the training.
3.9 The Delegate may re-attend any of the courses that have paid for, free of charge for up to 12 months after the completion of the original training, to refresh their skills. Venue fees will apply.

4. CANCELLATION
4.1 You may cancel free of charge within 48 hours of booking. The customer is responsible for any cost incurred by the Supplier due the delivery and return of any pre-course study materials as a result of cancellation in these circumstances.

4.2 In the event that a booking is cancelled outside of this 48 hour period, an administration charge will be incurred as follows:

· Cancel outside 7 days of training commencement – 50% of total course cost
· Cancel within 7 days of training commencement- 75% of total course cost
· Cancel within 48 hours of training commencement – 100% of total course cost
4.3 The cancellation fee becomes payable immediately on cancellation.

5. CHANGE OF COURSE DATES
5.1 If the Customer or Delegate wishes to change the dates of the training course, for any reason, this can be done by paying an administrative fee for doing so.

6. CERTIFICATION
6.1 Whether or not a Delegate is certified on any training is at the absolute discretion of the Trainer.
6.2 Should any delegate wish to appeal against a decision not to certify them they should do so in writing to the Supplier.
6.3 If the delegate is not certified for any reason no refund of this certification cost will be made.
6.4 To achieve your certification you must:
· Attend all days of the training or make arrangements to cover content missed,
· Participate in all exercises and tasks,
· Demonstrate satisfactory competency in exercises and tasks and
· Conduct yourself in manner that is respectful of other training delegates.
6.5 At the Trainer’s absolute discretion you may be asked to complete a task or tasks after the training in order to receive your certificate. Your certificate will not be issue until the Trainer is satisfied that you have completed the tasking.
6.6 Certificates will not be issued until all outstanding monies have been paid to the Supplier.

7. SPECIFICATIONS

7.1 For the avoidance of doubt no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of the Supplier Limited and no representation written or oral, correspondence or statement shall form part of the contract.
7.2 No unauthorized use of the Coaching with NLP logo is permitted at anytime.
7.3 The Supplier reserves the right to record workshops and programs and use recorded materials for either promotional purposes or for training content.
7.4 No Delegate is permitted to record either sound and or video at any time during the training, unless specific permission has been granted or instructed as part of the training.

8. DELIVERY AND PROGRAM INFORMATION
8.1 If you have any reason to not be happy with any part of the Supplier’s program please email [email protected]

8.2 All programs are as advertised via the Website plus additional marketing materials; the Supplier reserves the right to upgrade the program venue, use more appropriate trainers and amend the program in any way to enhance your learning.
8.3 Should the Supplier change the program venue, you will receive written confirmation with sufficient notice.
8.4 The Supplier is not liable for any additional travel and accommodation costs the delegate may incur should the program dates or venue be altered.

9. CUSTOMER’S OBLIGATIONS
9.1 To enable Supplier to perform its obligations under this Agreement the Customer shall:
· co-operate with the supplier
· provide the supplier with any information reasonably requested
9.2 The Delegate is responsible for conducting him or herself in such a manner as to not cause injury or undue offence to other training delegates.

9.3 The Delegate is responsible for using the material that they learn in a manner that is ecological.

9.4 The Delegate warrants that they do not have any psychiatric disorders such as but not limited to;
· Multiple personalities
· Schizophrenia
· Bioplar disorder
· Hysteria
· Epileptic Seizures
If the Delegate is unsure they warrant that they will seek and receive assurances from a Medical Doctor or Psychiatrist before attending the training that they are fit to attend.
9.5 If the Delegate is on any prescription medication it is their absolute responsibility to ensure that they are mentally and physically fit to attend this training. If the Delegate is unsure they warrant that they will seek and receive assurances from a Medical Doctor or Psychiatrist before attending the training that they are fit to attend.

10. LIMITATION OF LIABILITY
10.1 Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of Supplier to the Customer or Delegate in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.
10.2 In no event shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

11. INTELLECTUAL PROPERTY RIGHTS
All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Supplier, and the Customer shall do all that is reasonable necessary to ensure that such rights vest with the Supplier by the execution of appropriate instruments or the making of agreements with third parties.

12. INDEPENDENT CONTRACTORS
The Supplier and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties.

13. ASSIGNMENT
The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Supplier.

14. WAIVER
The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at anytime subsequently to enforce all Terms and Conditions of this Agreement.

15. NOTICES
Any notice to be given by either party to the other may be served by email, personal service or by post to the address of the other party or communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

16. ENTIRE AGREEMENT
16.1 These Terms and Conditions shall apply to all contracts for the supply of goods and services by the Supplier and the Customer.
16.2 This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

17. NO THIRD PARTIES
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

18. GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the English law and the parties hereby submit to the exclusive jurisdiction of the English courts.

19. CONTENT; COPYRIGHT AND TRADEMARK NOTICE
All media (downloaded or samples), software, text, images, graphics, user interfaces, music, videos, photographs, trademarks, logos, artwork and other content on the Site (collectively, “Content”), including but not limited to the design, selection, arrangement, and coordination of such Content on the Site is owned or licensed by or to Coaching with NLP, and is protected by copyright, trade dress, and trademark laws, and various other intellectual property rights laws. Except as expressly provided in this Terms & Conditions, no part of the Site and no Content may be reproduced, recorded, re-transmitted, sold, rented, broadcast, distributed, published, uploaded, posted, publicly displayed, altered to make new works, performed, digitized, compiled, translated or transmitted in any way to any other computer, website or other medium or for any commercial purpose, without Coaching with NLP prior express written consent. Except as expressly provided herein, you are not granted any rights or license to patents, copyrights, trade secrets, rights of publicity or trademarks with respect to any of the Content, and Coaching with NLP reserves all rights not expressly granted here under. Coaching with NLP expressly disclaims all responsibility and liability for uses by you of any Content obtained on or in connection with the Site.

20. CONSENT TO COLLECTION, USE & DISCLOSURE OF YOUR PERSONAL INFORMATION
While Coaching with NLP takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. In no event shall Coaching with NLP be liable for any damages (whether consequential, direct, incidental, indirect, punitive, special or otherwise) arising out of, or in any way connected with, a third party’s unauthorized access to your personal information, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, and also regardless of whether net exposure, inc was given actual or constructive notice that damages were possible.

21. CONSENT TO OUR COMMUNICATION WITH YOU BY E-MAIL
Each time you make a purchase through our Site, you grant permission for the Supplier to contact you at your e-mail address. To stop receiving our marketing emails, send an e-mail to us at [email protected]

22. Coaching with NLP COACHING DIRECTORY
Membership of the Coaching with NLP Directory does not guarantee any level of client intake or income.
Where Coaching with NLP Certification seals are displayed, these are verification’s that the Member has trained and been certified to that level by Coaching with NLP. Any information that is displayed and refers to activity and/or qualifications achieved outside of Coaching with NLP programs cannot be verified by Coaching with NLP.
Coaching with NLP ensures that all their Senior & Associate Coaches commit to operate in accordance with the ICF Code of Ethics.
Coaching with NLP is not liable for the practice of the Coaching with NLP Graduate Coaches.
Coaching with NLP is not responsible for the contents or reliability of any other websites to which we provide a link. We cannot guarantee that these links will work at all times and have no control over the availability of the linked pages.